Privacy Policy

Last updated: September 16, 2024

At Trust Thread, your privacy is a top priority. We are committed to protecting the personal information you share with us and ensuring it is used responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use the Trust Thread mobile application (the “App”).

By using Trust Thread, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use the App.

1. Information We Collect
We collect various types of information to provide a better experience and ensure the effective functioning of Trust Thread. The types of information we collect include:

Personal Information: This includes your name, phone number, gender, and other information that may personally identify you.

Emotional Support Information: We may collect information related to your emotional needs, concerns, and interactions on the platform. This includes any communication between you and our emotional support team or between users within the App.

Device Information: We collect information about the device you use to access the App, including hardware model, operating system, unique device identifiers, and network information.

Usage Information: We may collect data on how you use the App, including access times, pages viewed, and interactions within the App. This helps us improve the user experience.

2. How We Use Your Information
We use the information we collect for the following purposes:

To Provide Services: We use your personal information to connect you with emotional support services and facilitate interactions within the App.

To Improve User Experience: We analyze usage data to improve the performance, features, and user interface of the App.

To Communicate with You: We may use your phone number or other contact information to send important updates, respond to inquiries, or provide emotional support as needed.

For Security Purposes: We use device and usage information to ensure the security and integrity of our App and protect against fraud, unauthorized access, and other illegal activities.

3. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following instances:

With Service Providers: We may share your information with third-party service providers who assist us in operating the App, such as cloud hosting or customer support services.

Legal Requirements: We may disclose your information if required to do so by law, or if we believe it is necessary to comply with legal obligations, protect our rights, or prevent harm.

Business Transfers: If Trust Thread is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such changes.

4. Security of Your Information
We implement reasonable security measures to protect your personal information. However, no data transmission over the internet or mobile network can be guaranteed as 100% secure. While we strive to protect your data, we cannot ensure the absolute security of any information you transmit to us.

5. Your Rights and Choices
Access and Update: You can access and update your personal information through the App settings. If you wish to delete your account or data, please contact us at [Support Email].

Opt-Out of Communications: You can opt out of receiving non-essential communications from us by following the unsubscribe instructions provided in the communication.

6. Age Restrictions
Trust Thread is intended only for users who are 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that someone under 18 has provided us with personal information, we will take steps to delete such information.

7. Children’s Privacy
Since Trust Thread is not intended for users under 18, we do not knowingly collect any personal information from children under the age of 18.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through the App or by other means. Your continued use of the App after such changes signifies your acceptance of the updated policy.

9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:

Trust Thread Support
Email: contact@trustthread.in