Refund Policy
Refund Policy for Trust Thread
Last updated: September 16, 2024
At Trust Thread, we strive to provide high-quality emotional support services. Please read this Refund Policy carefully to understand our policy on refunds for services offered through the Trust Thread app.
1. No Refund for Emotional Support Services
Due to the nature of emotional support services provided through the Trust Thread app, all purchases and payments made for services are non-refundable. Once you have availed any service, including live chat sessions, emotional support calls, or other related services, we are unable to issue refunds for those services.
2. Subscription-Based Refunds
If you subscribe to any premium or paid services offered through the Trust Thread app, you agree to the applicable subscription fees and billing cycles.
Cancellation: You may cancel your subscription at any time. However, the cancellation will only apply to future billing cycles. No refunds will be issued for partial usage or the remaining period of a current subscription cycle.
Auto-Renewal: Subscription services may auto-renew unless you disable auto-renewal in your account settings before the renewal date. Once renewed, refunds will not be provided for that billing cycle.
3. Exceptional Circumstances
In exceptional cases, such as accidental duplicate payments or billing errors, you may contact us for a refund review. Requests for refunds must be made within 14 days of the charge date. Please provide details of the payment issue by emailing us at contact@trustthread.in.
Refunds will be considered at the sole discretion of Trust Thread, and we reserve the right to deny any refund request that we deem not to meet our policy or terms.
4. How to Request a Refund
If you believe you are entitled to a refund, please contact us at:
Trust Thread Support
Email: contact@trustthread.in
When contacting us, please provide:
Your account information (name, email, phone number)
The reason for your refund request
Details of the payment in question (e.g., date, amount, and any other relevant information)
We will review your request and respond within 7-10 business days.
5. Refund Process
If your refund request is approved, we will process the refund through the original payment method used at the time of purchase. Please allow up to 10 business days for the refund to be reflected in your account, depending on your bank or payment processor.
6. Changes to the Refund Policy
Trust Thread reserves the right to modify or update this Refund Policy at any time. If significant changes are made, we will notify you via the App or email. Continued use of the App after changes to the Refund Policy indicates your acceptance of the revised terms.
7. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:
Trust Thread Support
Email: contact@trustthread.in
